SHIPPING POLICY
We use Canada Post to ship your package. Please allow up to 48 hours for us to process your order. After your payment and order are processed.
We will provide you with an email confirmation with a tracking number so you can track your order.
Orders are processed during business hours Monday to Friday.
If you have any questions about your order either before or after you have placed the order please don't hesitate to contact us by email at hello@once426.com or by text at 613-349-6408. Please keep in mind that we are a small family business - we will get in touch with you as soon as possible but we are not always available to respond immediately.
SHIPPING RATES
Canada Wide Orders
Orders over $100 receive free shipping
Orders under $100 pay $10 Flat Rate Shipping
United States
Orders over $200 receive free shipping
Orders below $200 pay $30 Flat Rate Shipping
International
Orders over $250 receive free shipping
Orders under $250 pay $45 Flat Rate Shipping
Taxes and Duties
Canadian orders are subject to the taxes (GST/HST) per their region.
US and International Orders - these orders may incur import fees, duties and taxes. The customer is responsible for any fees, duties and taxes that are assessed upon crossing the border. Once@426 is not responsible for any fees as a result of taxes and duties due in the customers region.
Customers are responsible for all return shipping fees.
We want you to love your purchase! But, we need to limit any returns to 14 days from the date of delivery. Your purchase must be unworn and in the original condition with the original tags attached. Anything that appears damaged, used, washed or worn will not be refunded.
No refunds or exchanges are available on Swimwear, Under Garments including Shapewear, Sale and Clearance items, Hats, Pierced Earrings, Soaps and Skin Products and any other personal products.
For any Returns that include a promotional gift or is part of a "buy one get one" event the gift or secondary item must also be returned for any refund to take place.
Customers should always contact Once@426 Boutique and Market before initiating a return. Contact us by email hello@once426.com to initiate a return.
Contact Information
Once@426 Boutique and Market
Owner : Dawn Tutecky-McDougall
Address : PO Box 1413- 426 King Street West Prescott
Ontario, Canada K0E 1T0
Phone : 613-349-6408 (text preferred)
Email : Hello@once426.com
