We use Canada Post to ship your package. Please allow up to 48 hours for us to process your order after your payment and order are processed.

We will provide you with an email confirmation with a tracking number so you can track your order.

Orders are processed during business hours Monday to Friday. 

If you have any questions about your order either before or after you have placed the order please don't hesitate to contact us by email at hello@once426.com or by text at 613-349-6408. Please keep in mind that we are a small family business - we will get in touch with you as soon as possible but we are not always available to respond immediately.

Orders over $50 receive free shipping

Orders under $50 pay $15 Flat Rate Shipping 

Orders over $100 receive free shipping

Orders below $100 pay $25 Flat Rate Shipping

Canadian orders are subject to the taxes (GST/HST) per their region.

US and International Orders - these orders may incur import fees, duties and taxes. The customer is responsible for any fees, duties and taxes that are assessed upon crossing the border. Once@426 is not responsible for any fees as a result of taxes and duties due in the customers region.

We want you to love your purchase! But, we need to limit any returns to 14 days from the date of delivery. Your purchase must be unworn and in the original condition with the original tags attached. Anything that appears damaged, used, washed or worn will not be refunded. 

For any Returns that include a promotional gift or is part of a "buy one get one" event  the gift or secondary item must also be returned for any refund to take place.